How can we help?

1. Push the adapter firmly into the port.
2. Check the cigarette lighter fuse – the OBD2 port is often on the same fuse.
3. Try it in another vehicle for comparison.
4. Port is fine but the adapter stays dark? Then get in touch with us.

• The plug is trapezoid-shaped and only fits one way round.
• Sometimes there is a plastic cover in front of the port.
• Look out for bent pins in the port or on the adapter.

1. Push the adapter in a little harder – “LED on” doesn’t mean all contacts are seated.
2. Ignition on or start the engine.
3. Is the vehicle compatible? → Vehicle check
4. Does the app support your vehicle? Try a different connection profile if needed.
5. Test it in another car – that tells you whether it’s the adapter or the vehicle.

It’s not a defect. The message appears when you tap the adapter in the iOS Bluetooth settings. With Bluetooth LE that is neither necessary nor intended.

1. Restart the iPhone – VEEPEAK then reappears under “Other Devices”.
2. Don’t tap anything in the settings.
3. Open the app, choose Bluetooth LE as the connection type and connect there → Guide

• Is the adapter still connected to another phone or tablet? Disconnect it there.
• Restart the phone, turn Bluetooth off and on, wait a few seconds.
• iPhone: the adapter must appear in the app – it isn’t needed in the settings.

1. Turn Bluetooth off and on, try pairing several times.
2. Restart the phone, turn off Wi-Fi and mobile data, disconnect other Bluetooth devices.
3. Android 13+: Settings › Apps › Battery usage › show system apps › Bluetooth › “Unrestricted”. Do the same for Bluetooth Legacy.
4. Clear the Bluetooth cache: Settings › Apps (show system) › Bluetooth › Storage & cache › clear, then restart.
5. Easiest: choose “Bluetooth LE” in Car Scanner, OBD Fusion or Torque – then no pairing is needed at all.

That’s normal. If pairing worked, just open the app and connect there – don’t tap VEEPEAK again. In Torque, select “VEEPEAK” in the app right afterwards (use “BLE Scan” if needed).

The adapter is designed for phones and tablets. Many aftermarket head units don’t support the required Bluetooth profiles, so there is no compatibility list. Check in the radio whether a PIN is active and set to 1234.

1. Right app? → Recommended apps
2. Correct connection type: iPhone = Bluetooth LE, Android = Bluetooth (or Bluetooth LE). Never Wi-Fi.
3. Permission granted? iPhone: Bluetooth. Android: Nearby devices.
4. Close other OBD apps – the adapter only connects to one app.
5. Delete and reinstall the app, especially after a system update.
6. Cross-check with a second free app (Car Scanner or Infocar).

The connection type is set to Wi-Fi – but the adapter has no Wi-Fi. Solution:

Then tap Device and choose VEEPEAK.

• Keep the phone as close to the adapter as possible.
• Close other apps, turn off Wi-Fi and mobile data.
• Update the app or try a different one.

Do you have the right app (exact name, e.g. “Car Scanner ELM OBD2”)? Copycats often ask for a subscription straight away → list of copycats.

Some genuine apps cost money (OBD Fusion, BimmerCode, BimmerLink, JScan) or need a subscription (Carista, OBDocker). For questions about payment or installation, please contact the app developer.

Fully close and restart the app, or briefly unplug and reconnect the adapter. If that doesn’t help: try another app.

Standard apps only read the engine. If the ABS or airbag light is on, or the fault is stored in another control unit, you need a brand-specific app → App finder.

• Try several times, ideally with ignition on, engine off.
• Some faults only disappear once the cause has been fixed – otherwise they come straight back.
• Some vehicles don’t respond to the standard clear command.

Apps don’t always update their lists immediately. The standard OBD2 functions still work – choose a similar model or enter it manually.

Set the data transfer speed to “Slow” in the BimmerCode settings. Also: airplane mode + Bluetooth on, Wi-Fi off, CarPlay disabled, phone disconnected in iDrive.

No. You need an OBD2 app from the App Store or Google Play. To get started we recommend Car Scanner ELM OBD2 or Infocar – both are free for basic features.

Yes, via Bluetooth LE. Important: don’t pair it in the iOS settings – connect directly in the app.

No, Bluetooth only (LE and classic). So never set “Wi-Fi” as the connection type in the app.

In the EU and UK: cars with a petrol engine from 2001 and diesel from 2004 for all standard OBD2 functions. Not trucks and buses (J1939); for vans please ask first → Vehicle check

Partly – only with special apps such as Car Scanner (EV profile), EVNotify, LeafSpy Pro, CanZE or ABRP (iOS). Not every model is supported; please check first.

These systems are not part of the OBD2 standard. It’s only possible with a brand-specific app that knows your model (e.g. Carista, OBD Fusion, BimmerLink, JScan). Usually not on older vehicles without CAN bus.

Usually not. Service resets are manufacturer-specific and not possible with generic OBD2 adapters.

DPF values only on some vehicles with special apps (VAG DPF or Carista for the VW group, BimmerLink for BMW from 2008). A regeneration is usually not possible and normally requires workshop equipment.

Only on some vehicles, because the value is manufacturer-specific. Options: OBD Fusion (User-defined PIDs › Import built-in PIDs – GM & Ford), Torque Pro (Extra PIDs › Add predefined set) or Car Scanner with a profile that has “AT/CVT” in its name.

With some models that use standard OBD2 and a suitable app. BMW motorcycles: MotoScan (diagnostics and sensor data only, no service reset). An adapter cable is often needed.

A few days are no problem if the battery is in good shape and the car is driven regularly. If it stands for more than a week, please unplug the adapter.

No, only one at a time. Fully close the previous app before opening another one.

No. Component activation, relearn and reset functions or key programming are not possible.

The BLE+ uses the newer ELM327 command set v2.2 (BLE: v1.4) and communicates more stably. Whether that gives you extra features depends on the vehicle and the app → Comparison

Standard OBD2 is required by law and limited to emissions-related data: standardised fault codes and values like engine speed, vehicle speed or oxygen sensors – the same for every brand.

Enhanced diagnostics covers manufacturer-specific codes and data for the transmission, ABS, airbags, body electronics and more. This requires apps that know the specific manufacturer.